Learn more about our return process and policies.
Customer First: At Arfa & Maryam's, our customers are our top priority. Our customer care team is here to assist you at every step if you wish to exchange your purchased item. The help you need is just a click away!
You can exchange any item purchased online within 7 days of delivery, provided you have proof of purchase. For customers opting for the online exchange process, a valid reason for the exchange is required.
To return an item, please ship it to the following address in its original packaging and include the original invoice:
Arfa & Maryam's
Model Town
Lahore, Pakistan
This includes either a receipt or the online order confirmation email.
Items can be exchanged only if they are unused, all tags are intact, the packaging is in its original condition, and the original invoice is present. Additionally, you must state a valid reason for requesting an exchange, such as if the item is defective, the wrong size, or incorrect. Items delivered in special packaging, such as the unstitched women's collection and semi-formal pieces delivered in garment bags, must be returned with their original packaging.
Thank you for choosing Arfa & Maryam's. We value your satisfaction and are here to assist you with any questions or concerns regarding your order.
If you have any questions concerning our return policy, please contact us at:
arfaandmaryams@gmail.com
+92 333 4170555